Refund Policy

Thank you for shopping with [Urban Mart]! We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Refund Policy below for guidance on how to proceed.

1. Refund Eligibility

We offer a refund or replacement for items that are:

Damaged during shipping.
Defective or faulty (e.g., broken, malfunctioning).
Incorrect items received (e.g., wrong product, size, color).

To be eligible for a refund, the item must be returned in its original condition (unused, unopened, and in the original packaging) within [insert number of days, typically 14 days] from the date of delivery.

Please note: We do not offer refunds on items that are damaged due to improper handling, wear and tear, or misuse after the item has been delivered.

2. How to Request a Refund

If you wish to request a refund or replacement, please follow these steps:

Contact Us: Email our customer service team at [Your Email Address] or call [Your Phone Number] within [insert number of days] of receiving your order.
Provide Details: Include your order number, a description of the issue with the product, and photos of the damaged/defective item, if applicable.
Return the Product: If your refund is approved, we will provide instructions on how to return the product. You are responsible for the return shipping fees, unless the return is due to a mistake on our part (e.g., faulty or incorrect item).

3. Free Cash on Delivery

We offer Cash on Delivery (COD) as a payment option. This means you can pay for your order with cash when it’s delivered to your doorstep. If you wish to return an item that was purchased using COD, please follow our return process above. Refunds will be issued based on the condition of the item and approval of your return request.

If you are eligible for a refund, the amount will be credited back to you in the same way we received payment for your order, i.e., as Cash on Delivery or, in some cases, by bank transfer or gift card (based on the situation).
Please note that Cash on Delivery refunds are issued in cash at the time of pick-up or delivery.

4. Non-Refundable Items

Unfortunately, we are unable to offer refunds or exchanges for:

Items that have been used or damaged by the customer.
Perishable goods or items with a limited shelf life.
Gift cards, sale items, or special promotions unless explicitly stated.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at [Your Email Address] to inquire about availability. Exchanges are subject to stock and must meet the eligibility requirements listed above.

6. Processing Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, a refund will be processed within [insert number of days, typically 7–10 business days] and applied to your payment method.

If the item was paid via Cash on Delivery, we will arrange for the refund to be made in cash upon return. Please note that the refunded amount will be for the price of the item minus any shipping fees, if applicable.

7. Shipping Costs

Shipping fees are non-refundable. If you receive a defective or incorrect item, we will cover the return shipping cost.
You are responsible for the cost of shipping the item back if you are not satisfied with your purchase and it does not meet the criteria for a refund.

8. Contact Us

If you have any questions or need assistance with our Refund Policy, please reach out to our customer service team:

[Urban Mart]
Email: [acheelm@gmail.com]
Phone: [+9710505352866]